Dear valued guests,
With the uncertainties that the travel industry now faces due to Covid-19, it is now more than ever you should be choosing a travel company you can rely on. Baransel Group has more than 16 years’ experience in the villa rental sector, and we are committed to providing you with a professional and satisfactory service. With our professional and experienced team on hand from the moment you make the reservation to the moment you leave us, we guaruntee to deliver our valued guests a high standard of service throughout.
HYGIENE MEASURES
As a result of the Covid-19 pandemic extra hygiene measures have been put in place at our villas. After every check out all of our villas are disinfected, before our professional cleaning team perform a complete deep clean of the villa. All maintenance teams are required to hold a government regulated certificate for disinfection procedures and staff have been fully trained in how to follow this protocol.
AMENDMENTS
In order to minimise the impact of coronavirus (Covid-19) and the travel restrictions relating to it we will not charge any extra fees for amending dates for your villa stay. You must call our customer service number on +90 532 542 2629 or email us at [email protected] for your amendment requests.
The villa you choose may differ in price from your original booking depending on travel dates and location and changes will only be able to be confirmed if there is availability. We will inform you of any difference in price when you make your request (we would like to state that for our customers who have arranged Transfer Services or car hire, there may be extra charges due to the travel date difference. Please contact us via e-mail or telephone for enquiries).
In case of an amendment to your property or dates, pool heating and underfloor heating prices and availability may vary from what you were quoted for your original booking. The fees of such extra facilities are determined by the villa owners and the entire amount is paid to the owners, we do not take extra payment for arranging these extra facilities.
The information provided here is for guests wishing to amend their holiday and re-arrange dates due the coronavirus (Covid-19) pandemic. We reserve the right to change this policy in light of new information or travel restrictions.
FAQ
Q. What if my flights get cancelled?
A. If, due to restrictions put in place due to Covid-19, your flight tickets get cancelled by your flight operators we expect to see proof of this (in terms of a photograph or email sent to you via your flight operator. This can be sent to our email address [email protected]). From here, an experienced member of our team will personally contact you to discuss your options.
Q. What if I decide I don't want to travel?
A. If the FCO or other government body advice has not changed and holidays are operating as normal, your holiday will be subject to normal booking conditions and cancellation charges will apply. If you have specific reasons for not wishing to travel when there are no government restrictions in place, we ask you to contact your travel insurers for information about cover.
Q. What happens if travel restrictions are in place, or expected to be in place, when I am due to travel?
A. As we are a Turkish registered company who provide accommodation only we are not ATOL protected. However, we are a registered member of TURSAB (Association of Turkish Travel Agencies) with register number 9117, which can hopefully put your mind at ease that we comply with all laws in place set by the Turkish government. If, travel restrictions are due to be in place when you are expected to travel we kindly advise you to contact us and inform us of your situation.
Q. I'm over the age of 65 and concerned about the government's advice surrounding self-isolation. What is the situation?
A. If you have a future booking where all elements of your holiday can be fulfilled, our normal booking conditions and cancellation charges apply. We recommend that you speak with your travel insurance provider to see what cover you have in place in light of the latest government advice surrounding self-isolation. If your GP has advised against travel, and they have provided you with official documentation to confirm this, you should also speak to your travel insurance provider for advice.
Q. I am worried about future travel when there is no FCO or government advice in place because a member of our party has a pre-existing medical condition. What should I do?
A. We recommend in the first instance you speak to your GP for advice. We then recommend that you speak to your travel insurance provider to discuss the matter.
Whilst, we do understand government guidelines can change out of the blue we would appreciate guests keeping us updated on their travel plans. For guests who think they may need to cancel it is ideal letting us know 4-6 weeks before travel.
If you should have any further questions relating to Covid-19 we kindly ask you to contact us via email [email protected] or WhatsApp on +90 532 542 2629
