Baransel Villas Booking Terms & Conditions
Holiday Contract
The ‘Terms and Conditions’ outlined below form part of the contract between the person(s) making the booking, acting on behalf of everyone named upon the booking form (hereinafter called ‘the guest’) and Baransel Grup Ltd, acting on behalf of the owner or local letting agent (hereinafter called ‘the company’).
The Holiday Contract between the guest and the company begins when the company is in receipt of payment and the guest is in receipt of a holiday confirmation. All arrangements, between the guest and the company, are made subject to the following terms and conditions (whether making a booking via email, website, and telephone or in person) and both the guest and the company agree to be bound by these terms.
Booking & Payment
The guest must be at least 18 years of age at the time of making the booking. Email confirmation will be sent to the guest once the company is in receipt of the booking deposit, and a further confirmation will be sent when one hundred percent (100%) of the fee has been received.
Once the Holiday Contract has been made it is the company’s responsibility to provide the guest with what they have booked, and it is the guest’s responsibility to ensure all payments for the booking are paid in full before arrival. All bookings are subject to these terms and conditions.
At the time of making the booking it is the guest’s responsibility to provide a valid email address. The company will not be held responsible for any information not received due to the guest’s failure to provide a valid email address. Upon arrival of the guest’s email it is up to the guest to ensure all details written upon it are correct.
The guest agrees to pay a thirty-five percent (35%) non-refundable deposit at the time of making a booking with the remaining percentage to be paid 6 weeks before arrival. The email, received by the guest, will show how much the guest has paid at the time of the booking and will also indicate the amount due to be paid. If the guest’s expected due date is less than 6 weeks away, at the time of making the booking, then the full balance is due upon making the reservation.
Payments can be made via our website using credit/debit cards or, alternatively via an international bank transfer to one of the company’s corresponding banks listed upon the reservation form.
The company reserves the right to cancel any booking, without warning, should the remaining balance not be received by the stated due date.
The price shown on the booking form is the price solely of the rental accommodation for those listed on the booking form, plus any transfer fees/car hire fees where applicable and where mentioned upon the form.
A €200 euro damage deposit is also expected to be paid by the guest in cash upon arrival, and will be returned upon check out after inspection of the villa. The guest agrees that they will leave the holiday accommodation in the same condition it was provided in, and fully understands that should any damage occur then the damage deposit will not be returned.
The Lead Guest is the person whose name holds the booking and they will be the person to whom the company should contact. All correspondence and invoices will also be addressed to the lead guest. The lead guest agrees that they accept the booking terms and conditions for each member of the booking party.
Your Responsibilities
Upon receipt of the booking form, and once it has been checked, you must immediately notify the company of any errors/mistakes made by the company as soon as possible and no later than 7 days after the guest has received this. The company reserves the right to charge a €25 amendment fee for any errors made by the guest.
It is the guest’s responsibility to ensure that all members of the party have the appropriate paper work/visas, specific passports and health requirements/insurance to enter Turkey
The full balance of the booking is paid on time
The guest has read and agrees to the ‘Rental Agreement’ visible on the website
The guest agrees that when the key to the property is handed over to the guest by the company they will be solely responsible for the property and what happens within it
Rental Property Conditions
The guests are allowed access to enter their holiday accommodation from 15:00 or 16:00 on the day of their expected arrival, stated on the booking form, and must vacate the property at 10:00 on the agreed departure day.
Only those whose names are listed on the booking form will be allowed to stay in the property. The total number of guests must not exceed the capacity of the villa, and any extra guests who are due to arrive may be subject to a charge. Any guests whom are not written on the rental agreement or whose passports have not been handed over at check-in will not be allowed to stay in the villa.
Animals will not be allowed to enter the property (with the exception of guide dogs and/or those who have a previously written agreement between the company and the guest).
Smoking (including the use of e-cigarettes) is not permitted in any of our rental villas.
The guest agrees that they will not damage the property, and its belongings. The guest therefore accepts any damage that has been caused by the guest or a member of the guest’s party, and thus accepts and consequences that will be applied.
Liability
The guest agrees that they are responsible for their (and all members of the party’s) belongings, including the use of a hire car, and that these will be left at the property at their own risk. The company will not accept any liability for any loss or damage to the guest’s belongings during the guest’s stay.
The company also accepts no liability for any health-related issues, injury or death that may occur during the guests stay.
The company shall not accept liability for loss of electricity, main supplies or water during the guests stay. Refunds and/or compensation will not be provided.
Force Majeure
No liability, whatsoever, will be accepted by the company when this contract is affected by force majeure. Force Majeure is any event that could not have been foreseen and involve any events/situations that are beyond the company’s control.
Our Price Guarantee
Prices on our website change from time to time. Once a booking has been made and the guest has received a confirmation email the price for their selected accommodation and dates will not change. If the price for the holiday accommodation decreases at a later date the guest is not entitled to any refunds.
Our Cancellation Policy
Cancellations can be made via email ([email protected]) or post (Baransel Grup c/o Baransel Villas, Babataşı Mah. Cahit Gündüz Cad. No:46 Fethiye / Muğla 48300 Turkey) and must be signed by the lead guest on the booking form. Cancellations will only become affective once the company has received the cancellation via email or post.
If the guest fails to make payment on time and as such the company cancels the booking, then the following charges will also apply.
All cancellations are subject to a charge:
Cancellation Notice Given: 60 days or more to expected due date – Cancellation Charge: 35% (deposit only)
Cancellation Notice Given: Less than 60 days to expected due date – Cancellation Charge: 100%
The charges above represent a percentage of the total amount for the holiday accommodation.
The company reserves the right to terminate, without warning, this contract if the company deems the behaviour(s) of the guest to be dangerous, inappropriate and or to cause disturbance. In this case full cancellation charges will be applied. The guest agrees that the company (including the villa owner) are under no obligation to provide alternative accommodation or refund/reimburse the guest or offer any further assistance. Any legal procedures that may further follow will also be paid for at the cost of the guest.
In the rare circumstance that the company cancels your holiday, the company agrees to inform the guest as early as possible and provide them three (3) options:
1. Provide alternative accommodation, which the guest must accept (subject to dates and availability)
2. Re-book different accommodation through us, and accept that if the new accommodation differs in price to the original accommodation, the guest will agree to pay the difference
3. Cancel the booking, and receive a full refund (minus the 35% deposit) if NO other alternative properties are available
Please note that if you are planning to reschedule your holiday, if the new dates you chose differ in price you will also be expected to pay the difference. In circumstances when the dates for your new reservation are priced lower than the orignal dates you will not be refunded the difference.
Complaints Procedure
With over 16 years’ experience in the villa rental sector Baransel Villas strive to deliver satisfactory service throughout the booking process right up until check out. If you feel that your holiday isn’t running smoothly we suggest you contact your holiday representative via the phone numbers and/or email addresses provided upon check in.
How to contact us:
WhatsApp: +90 532 542 26 29
Email: [email protected]
ATOL - ABTA - TURSAB
As we are a Turkish registered company and we only offer holiday accommodation and do not sell package holidays we are not required to hold an ATOL licence- even with an ATOL licence there is no protection offered for accommodation only bookings. Similarly ABTA does not apply to us as we are a Turkish registered company who do not sell other our companies’ products or services. In Turkey the official regulating body for the tourism industry is TURSAB (Türkiye Seyahat Agentaları Birliği) which translates as Association of Turkish Travel Agencies. We are a member of TURSAB which means we are under their regulation and are subject to auditing by them. We must meet their standards and comply with their rules and regulations. While this does not provide the same security as ATOL it can give you peace of mind that we are a diligent company who follow the correct channels within our jurisdiction. Our TURSAB licence number is 9117. It is highly unlikely that we will become insolvent as we are the leader in villa rentals in Turkey, serving both the national and international market, however if you are concerned you may make a payment with your credit card and benefit from the protection of the Consumer Credit Act.
We reserve the right to amend, add or withdraw any of our booking terms and conditions at any time and without notice.
